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Help & Support
Our customers find quick answers to most of their questions here.
Chat
Chat with one of our insurance specialists.
Monday - Friday 8:30am-6:30pm (EST)
Saturday 8:30am-4:30pm (EST)
Get in touch with us by phone
Home or Auto Claims
24 Hours
Roadside Assistance
24 Hours (Available to subscribed policy holders only)
General Inquiries
Monday-Friday: 8am-6pm
Saturday: 9am-5pm
Quebec: Monday-Friday 8am-6pm
Your local time
Answers to your most common questions
- How do I access online chat?
- How to find my VIN or serial number?
- Does my auto insurance provide any coverage when I drive someone else's car?
- Can I pay my bill or invoice online?
- How do I make a claim?
- How do I add or replace a car on my policy?
- Where do I get a claim form?
- Is there a charge for early cancellation of a policy?
- What's the difference between $1 million and $2 million liability?
- How can I get a copy of my proof of insurance (pink slip)?
Haven’t purchased your new Scotia Home & Auto Insurance policy yet?
Here is a support number you might find helpful if you are yet to switch providers under the new employee program.
1.888.277.6481