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How do I get the Claims Adjuster’s name, phone number or email address?
Your Claims Adjuster will get in touch with you once you’ve started a claim with Scotia Home & Auto Insurance. He or she will provide all of the contact information so you can get in touch when you need to.
How do I keep in touch with the Claims Adjuster about my claim?
The Claims Adjuster's job includes getting in touch with you once you've started a claim. He or she will provide contact information so that you can reach them by email, phone or fax.
How long will it take for my items to be repaired or replaced?
This depends on the situation. You can get specific information about the timeframe (based on your policy and circumstances) from your Claims Adjuster.
What paperwork do I need for my claim? Do I need proof of ownership/purchase for my items?
The Claims Adjuster helping with your claim will let you know if there's anything you need to submit. You can find some information in the Statutory Conditions guide in your policy, too.
Who will be responsible for looking after my claim?
Once you've called us about your claim, we'll assign a Claims Adjuster to work with you. He or she may work with an appraiser or other specialized staff, depending on your claim.
How do I discuss accident benefit/bodily injury issues?
Your Claims Adjuster can help. He or she is there to help you through the process and answer any questions.
What is the role of the Claims Adjuster?
A claims adjuster is a representative of the insurance company. An adjuster coordinates an appraisal, gathers the facts and reports the details of a claim to the insurer. The adjuster recommends whether a claim is covered under the policy. They also negotiate with the policyholder on behalf of the insurance company.
For 24/7 assistance with your claim or to make a claim, call 1.833.223.8743.
Can I arrange a cash payment for my claim?
This depends on the claim. Your Claims Adjuster can let you know once he or she has reviewed your claim
Claims