Help & Support - Customer Service

You can take some simple steps to avoid damage and claims. Prevention is much easier than fixing an issue, so it's worth taking action to:

• Get your furnace and heating system serviced regularly by a qualified servicer.
• Make sure your sump pump and line are working properly (not blocked or leaking)
• Keep your doors closing and locking securely, make sure they are easily accessed and open easily if needed; replace weather-stripping when needed
• Make sure any doors from the house to the garage self-close completely
• Cover outside of air conditioning units
• Clean leaves from eavestroughs, roofs and downspouts and make sure water drains properly
• Check chimneys for obstructions
• Drain and store outside hoses; close the water supply and drain the exterior faucet each autumn
• Store outdoor furniture, bbqs, etc. securely for winter