Canada Post service disruption is in effect. Manage your renewal, payments, claims, and view your insurance documents, including your new pink slip here.
What information will I need to provide to access online transactions?
For most online transactions via the Scotia Insurance website, you will require:
Your policy number – customers may have more than one policy number on the profile, so please make sure to have the policy number that best pertains to your inquiry. You can find your home and vehicle policy numbers on your insurance documents. For vehicle insurance, your policy number will also be found on your insurance liability card (pink slip).
Your telephone number – this will be the telephone number associated with your customer profile.
Your email – this will be the email associated with your customer profile.
At Scotia Home & Auto Insurance, our home and auto policies are sold on a one-year term. All of these are automatically renewed unless cancelled by the insurer (us) or the policyholder (you).
If you feel your policy has expired or lapsed, please connect with us.
What can I do if my policy expired?
At Scotia Home & Auto Insurance, our home and auto policies are sold on a one-year term. All of these are automatically renewed unless cancelled by the insurer (us) or the policyholder (you).
If you feel your policy has expired or lapsed, please connect with us.
What does at fault/ partially at fault mean?
“At fault” or “partially at fault” is language used by insurance companies to determine what percentage of liability is assigned to an individual involved in a loss.
Why couldn't I complete my transaction online?
Some transactions require individualized attention in order to provide you with the best service and advice to protect you and your family. Our Service Specialists will be pleased to assist you to complete your transaction.
How can I pay by cheque?
Mail a cheque to the address on your invoice.
Please include your account number on the cheque
How do I find my policy number?
You can find your policy number on your insurance documents and/or insurance liability card (pink slip).
What payment options do you offer?
We offer a variety of payment options to suit your needs. The most common include either direct withdrawal from your bank account or payroll deductions (that are available for certain groups).
We also offer an option called Time Account, in which the customer can make payments to settle the policy premiums in full (usually via e-transfer) over a maximum of the first (eight) 8 months.
Customer Service