Help & Support - Customer Service

We are dedicated to providing our employees with quality products and best in class service, which is why we chose Johnson Insurance to be our new, exclusive home & auto insurance provider*.

Scotiabank employees who choose to participate in the new Scotia Employee Home & Auto Insurance program will enjoy access to features like preferred rates, 24/7 claims service and great value products through Johnson Insurance.

You can take some simple steps to avoid damage and claims. Prevention is much easier than fixing an issue, so it's worth taking action to:

• Get your furnace and heating system serviced regularly by a qualified servicer.
• Make sure your sump pump and line are working properly (not blocked or leaking)
• Keep your doors closing and locking securely, make sure they are easily accessed and open easily if needed; replace weather-stripping when needed
• Make sure any doors from the house to the garage self-close completely
• Cover outside of air conditioning units
• Clean leaves from eavestroughs, roofs and downspouts and make sure water drains properly
• Check chimneys for obstructions
• Drain and store outside hoses; close the water supply and drain the exterior faucet each autumn
• Store outdoor furniture, bbqs, etc. securely for winter

Just call 1.833.235.2136 to discuss your coverage options.

We’re dedicated to providing our customers with quality products and best in class service, which is why are excited to partner with a new insurance provider.

Unifund Assurance Company will now underwrite all Scotia Home & Auto Insurance policies, except in the province of Quebec where policies will be underwritten by Royal & Sun Alliance Insurance Company of Canada.

You'll continue to receive exceptional service from Scotia and enjoy access to great-value products and new features.

Customers can now access their auto policy online anytime.

You can:

• View policy details
• Download a temporary liability card
• Request auto policy documents to be mailed
• View payment details

Customers can do all this, 24 hours a day, 7 days a week – click here to get started. 

Absolutely! Just call 1.833.235.2136 for a quote and see how you can save.

Your existing policy will continue as is until renewal. Policies will automatically renew with the new service provider, starting from July 1 2019.

When you receive your notification of renewal for your current policy(ies), we will outline your coverage, applicable limits, any deductible that will apply in the event of a claim, and any exclusions. We encourage you to take a moment to read this information carefully, as some of your coverage may have changed.

A Claims Adjuster is a representative of the insurance company. An Adjuster:

• coordinates an appraisal
• gathers the facts
• reports the details of a claim to the insurer
• recommends whether a claim is covered under the policy
• negotiates with the policyholder on behalf of the insurance company.