Canada postal workers are on strike. Manage your coverage, payments, claims, and view your home and auto insurance documents, including your new pink slip online. Contact us for assistance.
Can you provide claims service in another language?
When you call the claims service line, you have a choice of service in English or in French. If you'd like service in another language, we can call on our third-party translation service to help.
What can I do if my policy expired?
At Scotia Home & Auto Insurance, our home and auto policies are sold on a one-year term. All of these are automatically renewed unless cancelled by the insurer (us) or the policyholder (you).
If you feel your policy has expired or lapsed, please connect with us.
How do I update my banking information for direct withdrawal?
To update your banking information for direct withdrawal, please contact us and reference your policy number for quicker service.
If you are making a change to your account information and/or financial institution, please advise us as far in advance as possible to minimize any potential disruption to your payment schedule.
What does at fault/ partially at fault mean?
“At fault” or “partially at fault” is language used by insurance companies to determine what percentage of liability is assigned to an individual involved in a loss.
I am having trouble reaching the claims adjuster. How do I get in touch?
We try to make sure this never happens, but if it does, please call the Claims Centre at 1.833.223.8743. Specialists are available 24/7, every day of the year. Your Service Specialist will contact the Claims Adjuster’s team leader.
Why couldn't I complete my transaction online?
Some transactions require individualized attention in order to provide you with the best service and advice to protect you and your family. Our Service Specialists will be pleased to assist you to complete your transaction.
I have a complaint. What do I do?
Talk to us first. We'd like to try to make it better. If it's to do with a claim, speak to your Claims Adjuster, or to their team leader, first. They'll try to fix it if they can. If it's not claims-related, please call 1.833.223.8740 and talk to a Service Specialist.
Not happy with the result?
You may reach the Customer Experience Team in the following ways:
By mail: Belair Insurance Company/Customer Experience Team 2255 Sheppard Ave East, Suite 400, Toronto, ON M2J 4Y1
As well as the details of your concern, please have your policy number at hand. This will help the Complaint Liaison Office start your review as quickly as possible.
The goal is resolving your complaint within five working days. If it’s just not possible, we will let you know within the five working days that it will take longer and explain the reasons why.
Customer Service