Help & Support - Customer Service
Customer Service
Please call your insurance provider as identified on your policy documents.
Your existing policy will continue as is until renewal. Policies will automatically renew with the new service provider, starting from July 1 2019.
When you receive your notification of renewal for your current policy(ies), we will outline your coverage, applicable limits, any deductible that will apply in the event of a claim, and any exclusions. We encourage you to take a moment to read this information carefully, as some of your coverage may have changed.
The Insurance Bureau of Canada provides the most up-to-date information regarding insurance fraud and how best to report it.
Visit their website http://www.ibc.ca/nb/auto/insurance-crime to learn more.
A Service Specialist can answer questions about your policy and premiums and help you get a claim started.
If you purchased a policy on or after April 2 2019, and have a new claim please call 1.833.223.8743.
If you have an ongoing claim or have not yet received your notification on renewal outlining a change in underwriter, please call 1.866.989.4754.
If you’re unsure, you can always check your policy documents or call us at 1.833.223.8743.
Our goal at Scotia Home & Auto Insurance is to make finding the information you need as quick and as simple as possible.
You can contact us at 1.833.223.8740. Please reference your policy number for quicker service.
At Scotia Home & Auto Insurance, our home and auto policies are sold on a one-year term. All of these are automatically renewed unless cancelled by the insurer (us) or the policyholder (you).
If you feel your policy has expired or lapsed, please connect with us.
If you purchased a new policy on or after April 2 2019, or have received a notification of renewal outlining the change in underwriter, please call 1.833.223.8740.
If you have not yet renewed or purchased your policy prior to October 23, 2023, please call us at 1.833.235.2136.
If you’re unsure, you can always check your policy documents or call us at 1.833.235.2136.
®Scotia Insurance is a registered trademark of The Bank of Nova Scotia, used under license by BNS Insurance Agency Inc. (“BNSIA”). Scotia Employee Home & Auto Insurance is arranged for by BNSIA. Home and auto policies are underwritten by Belair Insurance Company Inc., and services are provided by belairdirect Agency Inc. except in the province of Quebec where the services are provided by Belair Insurance Company Inc. (collectively “belairdirect”). ®belairdirect is a registered trademark of Belair Insurance Company used under licence.