Help & Support - Customer Service

We try to make sure this never happens, but if it does, please call the Claims Centre at 1.833.223.8743. Specialists are available 24/7, every day of the year. Your Service Specialist will contact the Claims Adjuster’s team leader.

Talk to us first. We'd like to try to make it better.
If it's to do with a claim, speak to your Claims Adjuster, or to their team leader, first. They'll try to fix it if they can. If it's not claims-related, please call 1.833.223.8740 and talk to a Service Specialist.

Not happy with the result?

You may reach the Customer Experience Team in the following ways:

By mail:
Belair Insurance Company/Customer Experience Team
2255 Sheppard Ave East, Suite 400,
Toronto, ON
M2J 4Y1

By email: customer.experience@service.scotiainsurance.com

By telephone: 1.866.405.6763

As well as the details of your concern, please have your policy number at hand. This will help the Complaint Liaison Office start your review as quickly as possible.

The goal is resolving your complaint within five working days. If it’s just not possible, we will let you know within the five working days that it will take longer and explain the reasons why.

For more information, please visit https://home-auto.scotiainsurance.com/complaints-procedures

Read more about the CISRO Principles of Conduct for Intermediaries or your insurance broker in the RIBO Conduct Fact sheet.

Customers can now access their auto policy online anytime.

You can:

• View policy details
• Download a temporary liability card
• Request auto policy documents to be mailed
• View payment details

Customers can do all this, 24 hours a day, 7 days a week – click here to get started. 

Your first premium payment will usually be deducted within 30-60 days from the date that your new policy is issued.

Deductions for payment of insurance premiums with Scotia Home & Auto Insurance are processed on the 5th of each month.

Deductions will continue every month on the 5th, up to but not including the month before the renewal date. This will allow all deductions to be made on the current policy and allow for one payment to be made on the subsequent renewal.

After the first year, there are usually 12 equal deduction amounts with the first payment due the 5th of the month before the renewal date.

It's important to contact us if your address will be changing - and not just to direct your snail mail! Did you know that moving - even within the same town or city - can have an impact on your vehicle insurance premium? Plus, vehicle insurance laws are different in every province.

If you are moving, you can contact us by email or phone. Please reference your policy number for quicker service and have ready your complete new address, including postal code.

If you’re already a Scotia Employee Home & Auto Insurance Program customer, your existing policy will continue as is until renewal.

When you receive your notification of renewal for your current policy(s), be sure to call 1.833.235.2136 to ensure you continue to receive preferred employee rates under the Scotia Employee Home & Auto Insurance Program.

If you’ve purchased a policy under the Scotia Employee Home & Auto Insurance Program, on or after 22 November 2018, please call us at 1.833.235.2136.

If you have not yet renewed or purchased your policy prior to November 21, 2019, please call your current insurer at 1.888.277.6481.

If you’re unsure, you can always check your policy documents or call us at 1.833.235.2136.