Help & Support - Auto Insurance

In order to properly assess your application, there are a couple of things we'll need from you when you contact us. These include:

• Year
• Make
• Model
• VIN (Vehicle Identification Number)
• Size of the engine (CCs)

If you have any specific questions about snowmobile insurance, your Service Specialist will be happy to answer them.

In order to properly assess your application, there are a couple of things we'll need from you when you contact us. These include:

• Year, make and model
• VIN (Vehicle Identification Number)
• Size of the engine (CCs)
• Type of motorcycle: motorcycle, moped, motor scooter, etc.

You may also be asked questions about your age, riding experience and if you've taken a training or safety course.
If you have any specific questions about motorcycle insurance, your Service Specialist will be happy to answer them.

*Not available in Ontario.

Just call 1.833.223.8743. Our claims service is available 24/7 every day of the year.

A Vehicle Identification Number (VIN) (also known as a serial number) is a 17 character code of letters and numbers that identifies your vehicle. You can find your VIN in several places:

• On top of the dashboard on the driver's side
• Inside the driver's side door 
• On forms such as your bill of sale, registration card, and/or vehicle permit

When you are entering your VIN, keep in mind the following:

• A VIN never has the letters I, O, or Q
• The last five characters will always be numbers
• Some characters may look similar, such as: S & 5, D & 0, B & 8, G & 6, U & V, Z & 2

We can help with that. Just call 1.833.223.8743. Our claims service is available 24/7 every day of the year.

This depends on the coverage you've chosen.* You can check your policy, or let us take a look for you. Just call 1.833.223.8743. Our claims service is available 24/7 every day of the year.

*Not applicable in Quebec. Bodily injuries caused by an accident are covered by the Socitété d’Assurance Automobile du Quebec. Please contact us at 1.833.223.8743 if you have questions about coverage in Quebec.

You can always use your own supplier, but if you use a supplier from our list of preferred suppliers and repair facilities, we'll guarantee vehicle repairs for as long as you have your vehicle and insure it with us.

In Alberta and Ontario, you are required to go to a Collision Reporting Centre if you're involved in a car accident that has caused more than $2000 worth of damage.

The accident must be reported within 24 hours and in the city that the accident occurred.