We can help with that. Just call 1.833.223.8743. Specialists are available 24/7 every day of the year and will help if they can.
Should I put winter tires on my car?
As a general rule, winter tires become necessary when the average daily temperature drops to below 7 °C for 10 consecutive days. And, although only legally mandatory in Quebec, it’s a smart idea to put them on your vehicle. Even if you have all-season tires, they are not the same as winter tires.
The rubber on winter tires are designed with deeper treads, giving you much needed grip on unpredictably icy roads
Winter tires also give you more maneuverability in snow
Winter tires that are marked with the snowflake on the sidewall will provide the best possible protection during the winter driving season.
If you have any specific questions about how winter tires might impact your insurance premium, your Service Specialist will be happy to answer them.
What is catastrophic injury?
This is a serious and life-threatening injury. It may involve the loss of use of limbs or complete or partial loss of eyesight.
In Ontario there is a higher level of benefits available when the injury is catastrophic.* Catastrophic injuries are defined in legislation.
*Not applicable in Quebec. Bodily injuries caused by an accident are covered by the Socitété d’Assurance Automobile du Quebec. Please contact us at 1.833.235.2136 if you have questions about coverage in Quebec.
Are all car alarms equally effective?
Definitely not. When it comes to car alarms, there are two types:
Alarm only - This is just an alarm that sounds
Disabling alarms - These alarms disable the vehicle if the proper key isn't used
Only if you have added this optional coverage to your policy. You may be eligible for a rental car if you have Loss of Use coverage or Direct Compensation Property Damage coverage.
Please contact us to add this coverage to your policy.
What are my obligations when I make an auto insurance claim?
When you make a claim, there are six important responsibilities to remember. These will help smooth the claims process, but also keep your coverage in good standing. These responsibilities include:
Let your insurer know of an accident or claim promptly
Give the required information about the claim and about those involved
Forward all legal documents, claims, correspondence to the insurer
Don't assume liability
Don't interfere with the claims procedures
Be completely honest - both on your application and when making a claim
How do I extend my car rental insurance?
We can help with that. Just call 1.833.223.8743. Service Specialists are available 24/7 every day of the year and will help if they can.
Can I drive off the lot with my new car before updating my insurance?
If your vehicle is leased or financed, the dealership will need to ensure that you have updated your insurance to cover your new vehicle before allowing you to take possession of the vehicle.
It is always in your best interest to update your policy prior to picking up your new vehicle for you and your family's protection.
To update your policy contact us at 1.833.223.8740. Please reference your policy number, as well as your newly acquired vehicle's VIN. Learn more about how to find your VIN.
Auto Insurance