Help & Support - Claims

ClaimsClaims

The Claims Adjuster helping with your claim will let you know if there's anything you need to submit. You can find some information in the Statutory Conditions guide in your policy, too.

Every situation is different. Your Service Specialist can answer this question if you are considering making a claim. Just call 1.833.223.8740. Our Service Specialists are available Monday to Friday 8am - 6pm and Saturday 9am - 5pm your local time.

Once you've called us about your claim, we'll assign a Claims Adjuster to work with you. He or she may work with an appraiser or other specialized staff, depending on your claim.

This is a very personal decision, and you'll want to make this decision on a case-by-case basis.

Here are some factors you may want to consider before making a claim:

  • If the cost of the repair or replacement is not much more than your deductible, it may not make sense to make a claim. (The deductible is the amount you must pay before a claim is paid.)
  • Will making a claim affect your future premiums? Your driving record is one of the factors that helps determine your premium, so it’s best to factor in the cost or repair/replacement versus the cost of a higher premium.

For auto incidents, you are legally required to report any damage, accident or loss to your insurer.

If you’re unsure, you can always ask one of our friendly and professional Service Specialists.

Your Claims Adjuster can help. He or she is there to help you through the process and answer any questions.

We can help with that. Just call 1.833.223.8740. Our Service Specialists are available Monday to Friday 8am-6pm, your local time.

A claims adjuster is a representative of the insurance company. An adjuster coordinates an appraisal, gathers the facts and reports the details of a claim to the insurer. The adjuster recommends whether a claim is covered under the policy. They also negotiate with the policyholder on behalf of the insurance company.

For 24/7 assistance with your claim or to make a claim, call 1.833.223.8743.

Before starting a claim, make sure your property is safe and secure and take steps to prevent any further damage:

Have you called the police if there has been any theft or attempted theft, break-in or vandalism to your home?

Have you taken basic steps to prevent further damage (e.g. turning off water supply and/or electricity in the impacted area if pipes have burst)?

DO NOT dispose of any damaged goods and take pictures if you can.

Ready to make your claim?

  1. Contact your Service Specialist and let them know about the loss. You'll need to supply information about:
  • the circumstances
  • what was lost  or damaged
  1. We'll appoint a claims adjuster (at no cost to you) to coordinate the claim with you.
  2. If needed, we can help you get temporary repairs made to prevent further damage and get life back to normal as soon as possible.

For 24/7 assistance with your claim or to make a claim, call 1.833.223.8743.

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