Canada Post service disruption is in effect. Manage your coverage, payments, claims, and view your home and auto insurance documents, including your new pink slip online. Contact us for assistance.
What happens if my phone malfunctions or its battery dies?
It's the driver's responsibility to have a valid proof of insurance at all times. Be prepared for the unexpected by keeping a paper copy in your vehicle.
What if there are multiple people insured on my policy?
The names of all the drivers who are policyholders are listed on the digital proof of insurance in the app.
If you add your proof of insurance to the Wallet app, only the name of the person logged in will appear.
For drivers who are not the policyholder, you need to ask the car owner to share or print a PDF copy of their proof of insurance.
How do you prevent fraud?
Digital proof of insurance has several safety features to prevent fraud and protect your privacy. The app will never allow access to your location or personal information without your explicit consent.
What happens if my phone is damaged when I share my digital proof of insurance?
If you choose to use digital proof of insurance, you're responsible for any risks that may arise, such as damage to your phone by a third party, including a police officer.
Can I use my digital proof of insurance instead of the paper version?
Digital proof of insurance is valid in most Canadian provinces: Quebec, Ontario, Alberta, Nova Scotia, New Brunswick, Northwest Territories, Yukon, Prince Edward Island, Newfoundland and Labrador. And in most of the United States.
Please print the paper version of your proof of auto insurance when travelling outside of your province or country.
If someone else drives my car, how do I share my digital proof of insurance with them?
Only policyholders* can access the digital proof of insurance through the app.
If you have an iPhone, you can use the Wallet app. Select the three-dot menu to access the Share feature. You can also use AirDrop, iMessage, or email to share a PDF of your proof of insurance.
If you have an Android device, select the PDF button at the bottom of your digital proof of insurance and share it by email.
*A policyholder is the person who has purchased and owns the insurance policy.
How to print a copy of my proof of insurance?
If you need to print your proof of insurance, download the PDF version available in the app or your Client Centre account. Print it in colour on white paper to make sure all the information is clear and legible. We recommend that you always keep a paper copy of your proof of insurance in your vehicle when travelling outside the province or to share with other drivers and law enforcement.
Online-services