Help & Support - Online Services

Information about your driving habits and trips is only shared with TrueMotion, Inc., a mobile telematics company. We work with this service provider for the technology, systems, and services necessary to run Smarter ride. 

No, Belair Insurance Company Inc. only receives information to detect if you're using your phone while driving. Your phone calls will never be tracked or recorded.

No. This information is only visible to you and no other drivers on your car insurance policy. Each driver can only view their own trips if they're registered for Smarter ride. The car insurance policy owner will receive a quarterly email with details on what drivers are headed towards a premium decrease or increase.

Not without proper legal authorization or your consent. We're committed to protecting your privacy and will never disclose your personal information to law enforcement agencies unless otherwise permitted or required by law.

The App will display your driving badges for speed, smoothness and focus after each trip. The safe speed badge is earned by driving the speed limit at all times. The smoothness badge is earned for accelerating and braking smoothly. The focus badge is earned for distraction-free driving.

Earning all three badges for many of your trips could contribute to a price decrease when your insurance is renewed. When no driving badges are earned, the trips are considered risky driving and could contribute to increasing the price. A good or bad trip shouldn't significantly impact your price as we consider all your trips. Keep in mind that several other factors can affect your price adjustment other than the driving badges you earn. Check the App regularly to help improve your driving.

According to the example below, the driver used their phone on the road, so they only earned the safe speed and smoothness badges. If they don’t use their phone on their next trip, they could earn the focus badge.

Belair Insurance Company Inc. and TrueMotion, Inc. will only use and disclose your information according to Smarter ride’s Terms of Use, unless otherwise required by law.

Go to https://home-auto.scotiainsurance.com/privacy to view our privacy policy.

The App uses your iPhone's motion and fitness data to access your phone's motion sensors (accelerometer and gyroscope). The accelerometer measures acceleration and helps us determine how fast your phone is moving. As for the gyroscope, it detects which direction your phone is heading.