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Download the App again and log in. You will find your profile, all your trips, and you're ready to get back on the road.
Can the police access my driving data if I have a car accident?
Not without proper legal authorization or your consent. We're committed to protecting your privacy and will never disclose your personal information to law enforcement agencies unless otherwise permitted or required by law.
Can I join Smarter ride if I'm an Uber, Lyft, or commercial driver?
Smarter ride is for your personal car or business-owned vehicle. If you're driving for a commercial business (Uber, Lyft, Amazon, etc.), you will need to visit the “All Trips” section of the App and set the toggle to "I was a passenger on this trip" within 30 days of completing a trip. You can also contact us if you need to correct any other information in the App.
What happens if I delete the App?
If you delete the Scotia Home & Auto Insurance App by mistake, download it again and follow the instructions to activate Smarter ride. The App will save all of your information, and you can continue driving. Remember, if the App can't record your trips, your personalized premium could be affected.
How is my driving data protected?
When storing or destroying your personal information, we use strict security safeguards to prevent unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar risks. If we need to transfer your personal information to a third party such as our service provider, TrueMotion, Inc., they're contractually required to protect and handle your personal information. This transfer is consistent with our privacy safeguarding measures and according to all applicable laws.
What type of phone do I need to use Smarter ride?
You will need an iPhone running iOS 14 or higher or an Android device running version 8.0 or higher. As the sensors react differently on different types of phones, the performance of Smarter ride could vary depending on the model you own.
What should I do if there’s a mistake in my driving data?
We're here to help. Call us at 1-833-215-7261 if there's an error in your driving data, or if you're experiencing technical difficulties.
Will Belair Insurance Company Inc. ever share my information?
Belair Insurance Company Inc. and TrueMotion, Inc. will only use and disclose your information according to Smarter ride’s Terms of Use, unless otherwise required by law.
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