Canada Post service disruption is in effect. Manage your renewal, payments, claims, and view your insurance documents, including your new pink slip here.
Just call 1.833.223.8743. Our claims service is available 24/7 every day of the year.
Will I have to pay any of the costs when I make a claim?
You will have to pay the deductible amount shown in your policy. If there are losses not covered by your policy, you would pay for those too.
How do I make a home insurance claim?
Before starting a claim, please:
Make sure your property is safe and secure and you've prevented any further damage if you can (e.g. if safe, turn off water and electricity if a pipe has burst)
Call the police if there has been any theft or attempted theft, break-in or vandalism to your home
Take pictures if you can
Keep any damaged goods
Ready to make your claim?
Contact your Specialist and let them know about the loss. You'll need to supply information about:
The circumstances
What was lost or damaged
We'll assign a Claims Adjuster (at no cost to you) to coordinate the claim with you.
If needed, we can help you get temporary repairs made to prevent further damage and get life back to normal as soon as possible.
Will my home insurance premiums go up if I make a claim?
Every claim is different. Your Service Specialist can answer this question if you are considering making a claim. Just call 1.833.223.8743. Our claims service is available 24/7 every day of the year.
What are my responsibilities when purchasing home insurance?
There are some general responsibilities involved in having insurance coverage, including but not limited to:
Being completely honest in your application (if you aren't, it can void your insurance coverage)
Knowing your obligations under your policy (it's best to discuss this with your Specialist before you ever need to make a claim, so you avoid any surprises)
Paying the premiums (if you don't, your coverage can be cancelled, with notice)
Notifying your insurer of any changes to your property (renovations, etc.)
Preventing or reducing the chance of further damage, keeping in mind that safety comes first
Who should I contact if I need emergency assistance outside of your business hours?
No worries, our claims service is available 24/7, every day of the year. Just give us a call at 1.833.223.8743.
Will my insurance cover me if I participate in home share or short term rental?
Yes, but there are limits and exclusions.
You are insured while you rent your dwelling to others, up to a maximum of 30 days in total, in one policy term.
For the duration of the rental period, loss or damage caused by theft is not covered.
*Coverage varies in Quebec. Please contact us at 1.833.223.8740 if you have questions about services offered in Quebec.
Home Insurance