Make sure your property is safe and secure and you've prevented any further damage if you can (e.g. if safe, turn off water and electricity if a pipe has burst)
Call the police if there has been any theft or attempted theft, break-in or vandalism to your home
Take pictures if you can
Keep any damaged goods
Ready to make your claim?
Contact your Specialist and let them know about the loss. You'll need to supply information about:
The circumstances
What was lost or damaged
We'll assign a Claims Adjuster (at no cost to you) to coordinate the claim with you.
If needed, we can help you get temporary repairs made to prevent further damage and get life back to normal as soon as possible.
Are floods covered?
Flood coverage may be purchased as part of Enhanced Water Damage Package, subject to eligibility.
Please connect with us to inquire.
*In Quebec, flood coverage is available under Water Damage - Ground Water, Sewer and Overland Water. Please contact us at 1.833.235.2136 if you have questions about coverage in Quebec.
Home Insurance