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Will a sudden movement of my phone activate Crash Assist?
No. Don't worry. The technology used by Crash Assist is so advanced that the algorithm can distinguish between an actual accident and your phone being dropped.
What do I do if an accident was mistakenly detected?
Either ignore the notification or tap “I didn't have an accident” at the bottom of the screen to let us know you're fine and that it was a mistake.
I was involved in an accident, but it wasn’t detected by Crash Assist. Why not?
Crash Assist detects moderate to severe accidents: it may not detect minor incidents or collisions at low speeds or within the first kilometre of a road trip.
Four reasons why an accident might go undetected:
device in “Do Not Disturb” mode
device in “energy-saving” mode or with a low battery
weak GPS signal
poor smartphone reception
Four reasons why Crash Assist is not working:
Crash Assist disabled
offline
no data plan
access to notifications and location data is not authorized
Can I use assistance options even if Crash Assist has not detected an accident?
Yes, you can always access all Crash Assist options from your Scotia Home & Auto Insurance App.
How do I activate and deactivate Crash Assist?
Tap on “Enable/Disable Crash Assist” under your Scotia Home & Auto Insurance App’s Assistance tab.
Does Crash Assist work on all types of devices?
Yes, it's available for mobile phones with iOS 14 and above, and Android 8.0 and above.
Does Crash Assist detect all types of accidents?
The feature was designed to detect moderate to severe collisions. Its algorithm is constantly updated and improved to maintain its accuracy and precision. An accident at a low speed, a minor collision, or one that occurs within the first kilometre of a road trip may not be detected by Crash Assist. But don't worry – you’ll still have access to all Crash Assist options even if that kind of accident happens to you.
What should I do if there’s a mistake in my driving data?
We're here to help. Call us at 1-833-215-7261 if there's an error in your driving data, or if you're experiencing technical difficulties.
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