Canada Post service disruption is in effect. Manage your renewal, payments, claims, and view your insurance documents, including your new pink slip here.
What happens if I get a new or different type of phone?
You will need to download the Scotia Home & Auto Insurance App again. There's no need to register for Smarter ride as the App will save all your information.
What happens if I don’t drive for a while?
As long as the App has enough data on your driving habits (you drove 500 kilometres or more), we can apply Adjustments to your premium when your car insurance is renewed. If you didn't drive 500 km or more, you might not receive a premium adjustment, or the adjustment may have less impact on your premium than expected. We will take your trips into account as soon as you start driving again. The more you drive, the more significant your premium adjustments will be.
Someone else was using my phone while I was driving. What now?
Go to "All trips" and select "A passenger was using my phone" within 30 days of completing the trip. This distracted driving event will then be removed from your trip summary. You can also contact us if you need to correct any other information in the App.
I wasn’t the driver. How do I change my trip summary?
Follow these steps if a trip is incorrectly identified. Go to “Trip summary” and select edit to change your status in the “About this trip” section within 30 days of completing the trip. You can also contact us if you need to correct any other information in the App.
Why is the starting point of my trip not my actual location?
You need to start driving for the App to determine the starting point of your trip. As a result, there's a delay of 300 metres before it can detect movement and pinpoint your location.
I followed all the steps, but Smarter ride still doesn't appear in my App?
Log out and log back in if you already have the Scotia Home & Auto Insurance App and can't access Smarter ride. If you still can't access it, try uninstalling and reinstalling the Scotia Home & Auto Insurance App or contact us at 1-833-215-7261. A customer service team member will walk you through activating Smarter ride
How much of my data plan will be used?
Typically between 30MB and 60MB of data will be used per month. This is a small fraction of the average data plan (1,000 - 2,000MB or more per month).
Why should I register to the online-services?
The online services give you access to your insurance anytime, anywhere. They provide unlimited access to view your insurance documents and online claims. Plus, you chose to receive all your documents electronically. Make your life easier with our online services. There’s even more in the app!
Online-services