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Digital proof of insurance has several safety features to prevent fraud and protect your privacy. The app will never allow access to your location or personal information without your explicit consent.
What if there are multiple people insured on my policy?
The names of all the drivers who are policyholders are listed on the digital proof of insurance in the app.
If you add your proof of insurance to the Wallet app, only the name of the person logged in will appear.
For drivers who are not the policyholder, you need to ask the car owner to share or print a PDF copy of their proof of insurance.
What happens if my phone malfunctions or its battery dies?
It's the driver's responsibility to have a valid proof of insurance at all times. Be prepared for the unexpected by keeping a paper copy in your vehicle.
Can I enrol multiple vehicles from separate automobile insurance policies?
You can only enrol in Smarter ride on one policy with Scotia Home & Auto Insurance. However, if you are listed as the principal driver on other vehicles insured under other Scotia Home & Auto Insurance car insurance policies, your Adjustment will also be applied to those vehicles automatically. If you are not the policyholder on the automobile insurance policy, you must obtain the consent of the policyholder(s).
How can I make sure that my digital proof of insurance is up to date even when I'm offline?
When you add the widget to your Android device or use the Wallet app, you can access your digital proof of insurance even when you're offline.
When you renew or change your insurance policy, it takes a maximum of one business day before you see the changes in the app and Android widget.
If you're using the Wallet app, you need to update it with your new proof of insurance. Go to the app homepage and tap the quick link at the top of the screen to add your new pink slip.
How do I access my digital proof of insurance?
Access your digital proof of insurance from the homepage of the app with the shortcut at the top of the screen.
Use the Wallet app on your iPhone for secure access or add a widget to the home screen of your Android device.
How do I protect my personal information when showing my digital proof of insurance to the police or other drivers?
We're committed to protecting your privacy, which is why our digital proof of insurance is available on your phone's lock screen. This feature allows you to lock your screen and restrict access to your phone's content when sharing your digital proof of insurance.
For added protection, you can also turn off notifications, but remember to be careful not to accidentally unlock your phone through fingerprint or facial recognition.
By using this digital proof of insurance, you accept all risk and responsibility associated with its use.
Can I access my digital proof of insurance from the Client Centre instead of the app?
Valid digital proof of insurance is only available in the app. You can also download and print a PDF version in your Client Centre and the app.
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